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Risk management; complaint recognition and prevention

Category: GDC 'Core' subjects > Recommended > Complaints handling
 
 
 
On-demand
Based on January 2012 Evening Expert live webinar
CPD hours (guide)
1.5
GDC Recommended topic
Complaints handling
Learning Summary
Aims
Enhance strategies for preventing complaints occurring
Objectives

Topics covered include:

  • the reasons why patients complain;
  • the best means of recognising potential problems and warning signs;
  • the importance of good communication in complaint prevention.
Outcomes
On completion you will be able to review, enhance and improve your strategies for complaint prevention.
Development outcome
A: Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.
Target audience
Dentist, Dental nurse, Dental hygienist, Dental therapist
Andrew Collier

Andrew Collier
Course contents
Name Status Score Action
textmedia Guide
What the course contains and how to make best use of it.
scorm Presentation
Duration: 1 hour 35 minutes
survey Reflection
Record what you have learnt, note further activities or learning needs iden...More
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Plan Risk management: Complaint recognition and prevention
Duration 1 month
Amount  £ 30
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Plan Core 365
Duration 1 year
Amount  £ 149.99
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Plan Complete 365
Duration 1 year
Amount  £ 249.99
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Course Information
Created By TDC Admin
Type Paid
Published Date 2016-03-14
Certificate Term Complete required lessons
Presented By
Andrew Collier
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Course administrator
TDC Admin
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